TurboGlow™ Return & Refund Policy

At TurboGlow™, we want you to be satisfied with your purchase. Below are the terms and conditions applicable to returns and refunds for orders placed from any country, in accordance with current regulations, particularly European Union legislation.

CONTACT

📧 turboglowcontact@gmail.com

🌐 https://ufemo.com/

RIGHT OF WITHDRAWAL (EUROPEAN UNION)

If you are a consumer and your order is shipped to a European Union country, you have the right to withdraw from the contract within 14 calendar days of receiving the product, without needing to provide a reason, in accordance with Directive 2011/83/EU.

To exercise this right, you must notify us in writing by sending an email to:

📧 turboglowcontact@gmail.com

Including:

• Full name
• Order number
• Product(s) you wish to return

The deadline will be considered met if the notification is sent before the 14 calendar days have elapsed.

RETURNS OUTSIDE THE EUROPEAN UNION

For orders shipped outside the European Union, returns are accepted within 14 calendar days of receiving the product.

The customer is responsible for complying with their country's customs regulations and for any fees, duties, or taxes arising from the return.

CONDITIONS FOR ACCEPTING A RETURN

For a return to be accepted:

• The item must be unused.
• It must be in the same condition as when it was received.
• It must retain its original tags, accessories, and packaging.
• Proof of purchase must be provided.

The customer will be responsible for any decrease in the value of the product resulting from handling beyond what is necessary to establish its nature, characteristics, or functioning.

RETURN SHIPPING COSTS

Except in the case of a defective or damaged product, or a shipping error, return shipping costs will be borne by the customer.

Returns must be sent to the following address:

Carrer del President Francesc Macià 14, planta 6, puerta 4 17190 Salt (Girona) Spain

Returns will not be accepted unless they have been previously requested and authorized by email.

DEFECTIVE OR INCORRECT PRODUCTS

If the product received is defective, damaged, or does not match the order placed, you must notify us within a maximum of 48 hours of receipt, sending photographs and a description of the issue to:

📧 turboglowcontact@gmail.com

In these cases, TurboGlow™ will cover the return shipping costs and will offer, as appropriate:

• Product replacement
• Repair
• Full refund

All in accordance with applicable warranty regulations.

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

In accordance with applicable regulations, returns will not be accepted in the following cases:

• Customized products or products made to the customer's specifications.
• Products that may deteriorate or expire quickly.
• Items sealed for hygiene reasons that have been unsealed after delivery.
• Digital content supplied without physical support once its performance has begun.
• Gift cards.

These limitations do not affect the rights granted under the mandatory legislation applicable in each country.

REFUNDS

Once the returned product has been received and its condition verified, we will notify the customer of the approval or rejection of the refund.

If the refund is approved:

• It will be made using the same payment method used for the purchase, unless expressly agreed otherwise.
• It will be processed within a maximum of 14 calendar days from receipt of the product or from when the customer provides proof of return.

Note: TurboGlow™ may withhold the refund until it has received the goods or until the customer has provided proof of return, whichever occurs first.

The time it takes for the amount to appear will depend on your bank or payment provider.

If more than 15 business days have passed since the refund was confirmed and you have not received it, please contact:

📧 turboglowcontact@gmail.com